FAQ for Faciltators

 

Dean Vaughn products are incredibly easy to use. Here are answers to some of the most frequently asked questions by Facilitators / Group Managers.

 

Dean Vaughn Total Retention System™ online courses are incredibly easy to use. Here are answers to some of the most frequently asked “Medical Terminology 350 Online” questions by course Facilitators:

What is the Dean Vaughn Total Retention System™ - Medical Terminology 350 LMS?

The Dean Vaughn Total Retention System™ - Medical Terminology 350 Learning Management System (LMS) helps manage the Medical Terminology 350 Online course, learning activities, and competencies. It allows for the upload of course content, specify who receives what content, and tracks and reports on its use.

What are the minimum system requirements for Medical Terminology 350 Online?

To participate in Medical Terminology 350 Online, only access to a modern web browser (i.e., Google Chrome, Internet Explorer 9+, Mozilla Firefox, Safari) is required. Both Java script and the use of cookies must be enabled (default setting).

Note – Peterson’s does not provide support for the personal computing devices of students. Students must contact their own internet Service Provider (ISP), Program Administrator, or course Facilitator for help with internet access problems.

How does a student log into Medical Terminology 350 Online?

A unique login URL (web address) is created for your institution and provided via a “Welcome” email message. Included in the email is a link to the login URL. To login for the first time, students should use the link and bookmark the URL to facilitate a quick return to that location on subsequent logins.

What should a student do if they experience login difficulty?

If students are experiencing trouble logging in, they should check their network connection and update their browser or Operating System if necessary. Also, it is recommended that students log out of Medical Terminology 350 Online completely after each session.

Does the “Welcome” email invitation expire?

The course invitation, if not accepted, expires after 30 days.

How long can a student access Medical Terminology 350 Online once it has been started?

After starting a course, students can resume or retake course content as many times as they wish within a 12-month period at no additional charge (unless otherwise determined by your institution).

Where can I get more information about the Dean Vaughn Total Retention System™ – Medical Terminology 350 LMS?

Additional information and help for course Facilitators (Group Managers) is available in the “Group Manager’s Guide to the LMS” and ”Peterson’s Facilitator’s Quick-Start Guide”

Can I export student report data (i.e., Pre-Test, Quiz, Post Test scores)?

Medical Terminology 350 Online student data and reporting is available under the “Reports” tab from within the Online Facilitator (Group Manager) Admin portal:

  • Login
  • Click “Reports” tab
  • Select and launch a report
  • Click “floppy disc” symbol to export in PDF, Excel or CSV format
What should I do if a student is unable to progress to the next lesson or if a lesson status is not recorded accurately?

 

To prevent the inaccurate recording of lesson completion, students should NOT rush through the lesson video presentation or exit a lesson before viewing the final slide. DO NOT USE THE BROWSER’S BACK BUTTON. To return to a previous screen, use the “back” arrow indicator within the course. Lessons will timeout after 10 minutes of inactivity and students should log out after each session.

  1. How do I move a student from one classroom/section/course facilitator to another?

If a student has started Medical Terminology 350 Online in one classroom or section, but then needs to be moved to a different classroom or section under another Facilitator, DO NOT create a new invitation. Instead, Program Administrators or course Facilitators should contact Support@Petersons.com (with the student name, email address, current and new section).

Where can additional Medical Terminology 350 Online supplemental content (i.e., Element Recognition Answer Key, Word Terminals, Medical Terms Used in the Description of Diseases) be found?

Additional, supplemental course content is available by clicking on the "Resources" tab from within the course.

Can a student records be deleted from the Medical Terminology 350 LMS?

Student records can be permanently deleted from the LMS, but student licenses (course seats) cannot be recycled. To remove student records, Program Administrators or course Facilitators should contact Support@Petersons.com (with the student name and email address). We will notify you once those records have been deleted.

Note – Once a student record is deleted, the record will no longer be retrievable. It is important to make sure that such deletion will not violate any State or Federal records retention requirements.